Privacy Policy

CPL International Group Pty Ltd (ABN: 19 600 041 290, “we”, “our”, or “CPL”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you interact with us through this website, by phone, email, or in person:

• Name, email, phone number, postal address
• Identity documents (passport, driver licence, ATO Tax File Number, ABN, etc.)
• Financial information (income, assets, liabilities, tax records, bank accounts)
• Property-related information (title, loan, rental)
• Client enquiry and communication records

2. How We Collect Information

We collect personal information primarily through:

• Contact forms you submit on our website
• Phone calls, emails, and video meetings
• Service agreements, engagement letters, and authority forms you sign
• Third parties you authorise us to deal with (ATO, banks, title offices, etc.)

3. How We Use Your Information

We use your personal information only for the following purposes:

• Providing the tax, property, and finance advisory services you engage us for
• Complying with legal and regulatory obligations (ATO, TPB, AUSTRAC, FBAA, NSW Fair Trading, etc.)
• Issuing invoices and collecting fees
• Responding to your enquiries and sending service notifications
• Sending marketing communications where you have consented

4. Disclosure of Information

We do not sell your personal information. We may disclose your information to third parties only in the following limited circumstances:

• Partner organisations you have authorised (lenders, solicitors, conveyancers, independent auditors, etc.)
• Government regulators as required by law (ATO, AUSTRAC, ASIC, law enforcement)
• Technology service providers we use (cloud, email, CRM systems), all bound by confidentiality obligations

5. Storage and Security

Your personal information is stored in password-protected electronic systems with physical and technical access controls. The cloud services we use comply with Australian and international information security standards (such as ISO 27001). We retain information for the periods required by tax, AML/CTF, and other applicable laws (typically up to 7 years).

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent previously given
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies and Website Analytics

This website uses cookies and third-party analytics tools (such as Google Analytics 4) to improve user experience. These tools collect anonymous aggregated data. You may disable cookies via your browser settings, although some features may be affected.

8. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of the rights above, please contact us:

• Email: info@cplinternationalgroup.com.au
• Phone: (02) 9663 0553
• Address: U 101/281 Elizabeth Street, Sydney NSW 2000

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always published on this page. For material changes, we will notify you by email or via the website.